We are grateful for your consideration to make a purchase on our website. Here are the details of our Returns Policy.
- Returns and Exchange are not available.
- All products are sent as brand new and unsealed condition.
- All products are 100% genuine.
- Any orders that do not arrive and fail to make it to your door will be be REPLACED FREE OF CHARGE with a new order of the same content.
- In some rare instances, customs entry formalities in customer's destination country can take several days to complete.
- Returns CANNOT be not accepted under any circumstance due to custom formalities. In the case of no longer needed, our recommendations are to donate the product to a local vet to help another dog in need as there will be no refund provided.