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Return and Refunds

We are grateful for your consideration to make a purchase on our website. Here are the details of our Returns Policy.

  • Returns and Exchange are not available.
  • All products are sent as brand new and unsealed condition.
  • All products are 100% genuine. 
  • Any orders that do not arrive and fail to make it to your door will be be REPLACED FREE OF CHARGE with a new order of the same content.
  • In some rare instances, customs entry formalities in customer's destination country can take several days to complete. 
  • Returns CANNOT be not accepted under any circumstance due to custom formalities. In the case of no longer needed, our recommendations are to donate the product to a local vet to help another dog in need as there will be no refund provided.